Jira Service Management

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We are thrilled to announce that we have recently upgraded our support systems to better serve your needs. It is a part of our ongoing commitment to providing you with top-notch customer service!\nTo take advantage of the improved features and capabilities, we kindly request you to submit all new support tickets through our new and enhanced support portal <a href=\"http://hardware.hellohelium.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://hardware.hellohelium.com</a>\nWe appreciate your cooperation and understanding during this transition.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"9","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"For example, a new mouse or monitor.","icon":10550,"iconUrl":"https://freedomfi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://freedomfi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10516,"iconUrl":"https://freedomfi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"12","name":"Report an issue with the FreedomFi Gateway or Radio","descriptionHtml":"<h4><a name=\"\" target=\"_blank\"></a> CPI Rejection Notice: </h4>\nDuring the radio coverage data review for HIP74 implementation, we noticed that incomplete or inaccurate CPI registrations were mistakenly approved.\nSome previously approved radio deployments may get rejected. Before creating a ticket please review your rejection email closely, as it will state the specific reasons for this updated rejection, along with information on how to remedy and resubmit for re-approval.\nIf after reviewing your rejection email you still believe it to be a mistake, please proceed with creating a ticket and we will be happy to assist.","callToAction":"Report an issue with the FreedomFi Gateway or Radio","introHtml":"Let us know if something isn't working properly and we'll aim to get it back up and running quickly.","icon":10521,"iconUrl":"https://freedomfi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"8","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10547,"iconUrl":"https://freedomfi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"16","name":"Shipping and Returns Issues","descriptionHtml":"Before contacting our team, please read through our most common questions below and see if the answers address your concerns: <a href=\"https://freedomfi.com/helium5g/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Waitlist FAQ </a>","callToAction":"Shipping and Returns Issues","introHtml":"Need assistance with the Shipping and Returns related issues? Submit a request below and we will get to work!","icon":10468,"iconUrl":"https://freedomfi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""},{"id":"1","name":"Waitlist help","descriptionHtml":"Most of the questions are answered here: <a href=\"https://freedomfi.com/helium5g/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Waitlist FAQ </a>","callToAction":"Waitlist help","introHtml":"Need assistance with the Waitlist related issues? Submit a request below and we will get to work!","icon":10541,"iconUrl":"https://freedomfi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[],"orderMapping":{"2":[9,1,8],"4":[12,8,14],"5":[12,14],"3":[7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4fc30b21-a2d1-3711-a732-5e97886ffaa2","appLinkName":"System Confluence","appLinkUrl":"https://freedomfi.atlassian.net/wiki","spaceKey":"KFFM","spaceName":"KB for FreedomFi Miner","spaceUrl":"https://freedomfi.atlassian.net/wiki/spaces/KFFM","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://freedomfi.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"Important announcement:","userLanguageMessageWiki":"Before contacting our team, please check our <a href=\"http://status.helium.freedomfi.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">systems status</a> for current issues and read through our FAQ","defaultLanguageHeader":"Important announcement:","defaultLanguageMessage":"Before contacting our team, please check our [systems status|http://status.helium.freedomfi.com] for current issues and read through our FAQ","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZmM5YWMxZi04NzZmLTQ0ZmYtOGNmOS1lZmNlMjk4OTA5ZjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ5NzA3ODYsIm5iZiI6MTczNDk2OTU4Nn0.BNdMD7TVIZA44u6Zcuqy2N3gs_lrOGaU_kPr93vk1eI","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"1fc9ac1f-876f-44ff-8cf9-efce298909f8","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! 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